NEPLAN | NEPLAN AG – Website Privacy Policy



Our website is providing you information about our software products and services. You are able to
– ask for an offer of the software product
– use a free demo version of the software product
– use a free student version of the software product
– buy the software product from shop
– register to training courses

In order to provide you these services on our website we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you use free software, ask for offer or training, enter a contest, order email newsletter or join a limited-access premium site, like our support area.



We believe your business is no one else’s. Your privacy is important to you and to us. So we will protect the information you share with us. Therefore we won’t sell or give away your name, mail address, phone number, email address or any other information to anyone and we assure you that your information is only used
– To make the site user friendlier by not having to enter information more than once
– To help you quickly find software, services or information
– To help to create content most relevant to you
– To alert you to product upgrades, special offers, updated information and other new services from us.

We assure that your personal information will be stored on a password controlled server, which is located at Neplan AG. We restrict access to your personal information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information you are utilizing secure server software SSL, which encrypts your personal information before it is sent over the internet. SSL is one of the safest encryption technologies available.


Customer profiles

As mentioned above, every registered customer has a unique personal profile. When you register, we create your profile, assign a personal ID, then send this ID number back to your hard drive in the form of cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across, allowing you to download documentation, use free software and visit premium sites without having to fill out registration forms with information you have already provided.


When and how we share information with others

Information about your purchases on the website are maintained in association with your profile account.


Use of the website

As is true of most other websites, the website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. We may also use third-party services for this purpose. As mentioned above the website uses cookies and web beacons. It does not track users when they cross to third party websites, does not provide targeted advertising to them, and therefore does not respond to Do Not Track (DNT) signals.

We have a legitimate interest in understanding how customers and potential customers use our website. This assists us with providing more relevant products and services to meet customer needs.


Questions, concerns or complaints

Please contact our data protection officer:
Mrs. Thenia Panagou